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Visitec Cisco TelePresence / Tandberg Technical Support
Technical Support Contact Information:
VCare support is available to Cisco Authorized TelePresence Partners between 8:00 AM and 5:30 PM Central Time on normal business days.
VCare Phone Number:
630-762-0300 or 800-561-6721 and enter option 1
(this number and its voicemail box is monitored from 8:00 AM - 5:30 PM Central Time)
Vcare Support Web Request:
Online Support Request Form
VCare Email:
support@visitec.com (email monitored during business hours)
Video Test Numbers:
C Series: support@visitec.com or 66.244.187.71
MXP Series: 6000@visitec.com or 66.244.187.69
Cisco TelePresence Support Program Descriptions:
Visitec VCare Partner Core Overview
Visitec VCare Partner Core Details
Cisco Essential Operate
Documents, Links and Downloads:
General
Tandberg and H.323 (Technical overview of ports & standards, etc.)
Endpoints
C Series Software Upgrade
MXP Software Upgrade
Tandberg H.323 Ports (For NAT settings and Firewall Configuration)
MXP Password Reset
Virtual MXP Remote Control (.zip)
Tandberg MXP HD Switch Setup
ISDN BRI Ordering
Codec Backplanes (6000MXP, 3000MXP, C20, C40, C60, C90 & 1080P Camera, E20; 600k .pdf file)
C60 Physical Interfaces
C40 Physical Interfaces
C90 Physical Interfaces
Link to Tandberg ftp for software updates
Infrastructure
Expressway Firewall Test Application (use to test firewall for ability to allow Expressway calls)
DNS Settings for VCS (.pdf)
Firewall Settings for VCS (.pdf)
DNS SRV Record Test Tool (.exe file; tests DNS SRV entries for H.323 and SIP)
API (Application Programmer Interfaces)
MXP Tandberg Integrator Manual F9 (API Info and Application, Wiring Info, etc.)
MXP Virtual Monitor API Document
MXP Virtual Monitor Demo Application (6000MXP and 3000MXP Only)
API Document C40 and C60 TC4
API Document C90 TC4
C90 Display Controls - Unleashing the Capabilities of the C90 (White Paper)