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Visitec Tandberg Technical Support

Sign up for Visitec's Tandberg Technical email updates...

We would like to provide you with notice of major software updates,
new products, features, and other technically oriented information to
make supporting Tandberg gear easier.  Click below to sign up.

Note: We use Constant Contact for this and other Visitec newsletters.  If you are already
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Visitec Tandberg Technical Support Contact Information:

VCare support is available to our Tandberg Authorized Partners during normal business hours.

VCare Phone Number:   630-762-0300 or 800-561-6721 and enter option 1
       (this number and its voicemail box is monitored from 7 AM - 7 PM Central Time)

VCare Email:   support@visitec.com (email monitored during business hours)

 


Tandberg Support Program Descriptions:

Visitec Dealer Core / VCare

Tandberg Customer Core

 


 Tandberg Product Knowledgebase:

This link will take you to the Tandberg Knowledgebase

 


 Visitec Reference Documents:

ISDN BRI Ordering

Tandberg H.323 Ports

MXP Password Reset

MXP Software Upgrade

Tandberg HD Switch Setup

 


 Return On Investment Calculator:

Tandberg ROI Calculator (.xls)

 


 API Documents:

MXP Codecs

Tandberg Integrator Manual F8 (API Info and Application, Wiring Info, etc.)
Virtual Monitor API Document
Virtual Monitor Demo Application (6000MXP and 3000MXP Only)

C Codecs (C20, C60 & C90)

Tandberg Integrator Manual TC1 (API Info and Application, Wiring Info, etc.)
C90 Display Controls - Unleashing the Capabilities of the C90 (White Paper)

 


 User Manuals

Link to all current Tandberg User Manuals (at Tandberg web site)

Tandberg Codec Backplanes (.pdf including 6000MXP, 3000MXP, C20, C40, C60, C90 & 1080P Camera, E20) [600k file]

 


 Expressway / Border Controller Documents:

Expressway Firewall Test Application

  


 Links to current Software and Release Notes:

MXP Software FTP Link
C Software FTP Link
Software FTP Site (all other products)

Note: Release Key is needed for all major release upgrades (F7.2 to F8.0, etc.)


 Download MXP Virtual Remote Control Software:

Virtual MXP Remote Control (.zip)

 

 


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