Technical Support

Technical support for our represented manufacturers is available through their web sites, or by calling or emailing their customer support departments. In some cases, dealers must have a registered log-in, but for the most part, you will find general product support documents, as well as technical FAQ’s. without a log-in. If you have specific questions about a product, or need assistance beyond what is available through the manufacturer web sites, please contact your regional Visitec representative.

Visitec Cisco TelePresence / Tandberg Technical Support Update

US vCare Cisco Support

Canada vCare Cisco Support

  • Effective May 15, 2015 Cisco has converted all Visitec vCare support contracts to Cisco Essential Operate (ECDN).
  • For support on these contracts please contact Cisco directly at 800-553-2447.
  • You will need to provide your personal Cisco ID (CCOID) to be tied to the support contract for your device.
  • Note: Your device serial number should allow the Cisco agent to find the contract number.
  • For more details see this letter:
Click on the manufacurers logo to visit their support pages.


Our goal is to provide you with outstanding
pre-sales and post-sales support around
collaboration technologies

Contact Us

2020 Dean Street, Unit H
St. Charles, IL 60174